Legal notice
Version 3 ·
What changes in this version: The details of the entity that provides the Crypto-Asset Services are shown separately: its name, its tax identification number, its registered address and the services it provides to Platform users.
This legal notice identifies the owner of the website pitiklini.com and of the Pitiklini app (together, the "Platform"). It also describes the role of each entity involved in the Platform and the conditions for using the website. It contains the information required by Article 10 of Spanish Law 34/2002 of 11 July on information society services and electronic commerce (LSSI).
Identification of the owner
| Item | Details |
|---|---|
| Owner of the Platform | PITIKLINI SOLUTION SL |
| Legal form | Private limited company (sociedad de responsabilidad limitada) |
| Tax ID (NIF) | B19842756 |
| Registered office | Calle La Alhondiga, 23, en Los Realejos (Tenerife) |
| Registration details | Registro Mercantil de Santa Cruz de Tenerife, hoja TF-72740, inscripción 1.ª |
| Contact email | soporte@pitiklini.com |
| Codes of conduct to which it adheres | None |
Pitiklini is a brand of PITIKLINI SOLUTION SL. In this legal notice, "Pitiklini", "we", "us" and "our" refer to that company, which owns the Pitiklini brand and the Platform. References to "you" are to any person who visits the Platform or holds a user account on it (an "Account").
Provision of the Crypto-Asset Services
The "Crypto-Asset Services" are the custody, purchase and sale, exchange and transfer of crypto-assets, and the associated payments in euros. These services are provided by DEPASIFY S.L. (the "Provider"), an entity subject to Regulation (EU) 2023/1114 on markets in crypto-assets (MiCA). Pitiklini provides the technology platform: it develops and maintains the website and the app, manages Accounts, hosts and moderates P2P listings and provides user support.
Roles are allocated as follows:
| Function | Pitiklini | Provider |
|---|---|---|
| The website, the app and the technology that runs them | Develops and maintains them | — |
| The Account: sign-up, log-in, two-step verification and security alerts | Manages it | — |
| P2P listings and chat | Hosts and moderates them | — |
| User support | Provides it | — |
| Identity verification required by anti-money laundering legislation | — | Carries it out as the obliged entity |
| Custody of crypto-assets and of money in euros | — | Provides it |
| Crypto-asset deposits and withdrawals | — | Processes them |
| Payments and transfers in euros | — | Executes them, directly or through the payment institution it works with |
| Buying and selling on the spot market, buying with euros and delivering the crypto-assets in P2P | Provides the technology | Executes them |
How each service works, and on what terms, is set out in the Terms and conditions.
Identification of the entity providing the Crypto-Asset Services
| Item | Details |
|---|---|
| Provider of the Crypto-Asset Services | DEPASIFY S.L. |
| Tax identification number (NIF) | B67823831 |
| Registered address | Calle Álvaro de Bazán 10, 46010 Valencia (España) |
| Services it provides to Platform users | custody, identity verification, and payments and transfers in euros |
Contact channels
- By email, at soporte@pitiklini.com. This is also our point of contact for Member State authorities, the European Commission and users, as required by the Digital Services Act (Regulation (EU) 2022/2065, Articles 11 and 12). We will assist you in Spanish and in English, and a person will always reply to you.
- By post, at the registered office shown at the beginning of this legal notice.
- To submit a complaint about the Crypto-Asset Services, on the complaints page, which sets out the procedure and the time limits.
- To report a P2P listing that you consider unlawful or contrary to our rules, at Report an ad. You do not need an Account to do so.
Impersonation of Pitiklini
Our website is pitiklini.com. We will never ask you, by email, by telephone or on social media, for your password or your verification codes. Nor will we ask you, by those means, to send crypto-assets or money to "verify" or "unlock" your Account. If anyone does so in our name, do not respond and report it to soporte@pitiklini.com. Further advice is available on the Security page.
Conditions for using the website
You may browse the website without registering and free of charge. To trade, you must hold an Account, and the Terms and conditions then also apply.
By using the website, you undertake to do so lawfully. In particular, you must not:
- attempt to access parts of the website or of our systems that are not public;
- overload or attack it, or introduce harmful software into it;
- copy its content by automated means in order to publish or reuse it without our permission;
- impersonate any other person or Pitiklini.
Information published on the website
- It does not constitute advice. Crypto-asset profiles, guides, frequently asked questions and all other information are of a general nature. They do not constitute investment advice or a recommendation to buy or sell. Before trading, please read the risk warning.
- Prices are indicative. Prices shown on the website change constantly and may be displayed with a delay. The price of each trade is the price set when it is executed in the app. How that price is set depends on the order type and is explained in the Terms and conditions. Prices that the website labels as "Test prices" come from a test environment and are not prices at which you can trade.
- Crypto-asset profiles summarise the technical documents published by their issuers and the register of the European Securities and Markets Authority (ESMA). Each profile links to its source. Those documents are the work of their issuers.
- The fees for each service, and the date from which they apply, are published on the Fees page.
We take care that the information we publish is accurate and up to date, and we will correct any error as soon as we detect it. If you notice one, you may report it to soporte@pitiklini.com.
Intellectual and industrial property
The Pitiklini brand and logo, and the design, text and code of the Platform, belong to PITIKLINI SOLUTION SL or are used with the permission of their owners. You may view, print and save them for your personal use, and quote them with a link to the source page. Any other use, such as copying, publishing or modifying them, requires our written permission.
The names and logos of crypto-assets and of other companies belong to their respective owners and are used solely to identify them. Some elements of the website (typefaces and icons) belong to third parties and are used under their open licences.
Links to third-party websites
Some pages contain links to third-party websites, such as those of supervisory authorities or the technical documents of crypto-assets. We do not control their content. We are only liable for those links if we have actual knowledge that they lead to unlawful content and do not remove them diligently (LSSI, Article 17). If you find such a link, you may report it to soporte@pitiklini.com.
Liability
We strive to keep the website available and working properly, but interruptions may occur due to maintenance, technical faults or causes beyond our control. You can check on the Status page whether any service is experiencing incidents.
We are liable for any damage we cause by failing to meet our obligations. We are not liable for damage resulting from events that could not have been foreseen or that, if foreseen, were unavoidable (Spanish Civil Code, Article 1105). Nothing in this legal notice limits the rights that the law grants you as a consumer.
Language versions
This legal notice is published in Spanish and in English. Both versions are equally valid. If a difference between them gives rise to doubt, the interpretation most favourable to you will apply.
Governing law and jurisdiction
This legal notice is governed by Spanish law. If you are a consumer, the consumer protection rules of the European Union country of your habitual residence also apply (Regulation (EC) 593/2008, Rome I, Article 6(2)). You may also bring proceedings before the courts of your domicile (Regulation (EU) 1215/2012, Article 18).
Changes to this legal notice
When we change this legal notice, we will publish the new version with its date and a summary of the changes. Earlier versions will remain available at the bottom of this page.
Related documents
Versions of this document
Each change is published as a new version, with the date it takes effect. Previous versions are kept exactly as they were published.
Version 3 · · current
The details of the entity that provides the Crypto-Asset Services are shown separately: its name, its tax identification number, its registered address and the services it provides to Platform users.
Drafting review: formal register, defined terms and a clearer presentation of who provides each service. Rights and obligations do not change.
First published version.