Cookie policy
Version 1 ·
This policy explains what the pitiklini.com website and the Pitiklini app store in your browser, what they read from it, what for and for how long. It gives the information required by Article 22(2) of Spanish Law 34/2002 on information society services and electronic commerce (LSSI), following the guide on the use of cookies of the Spanish Data Protection Agency.
In short
- We use no advertising or analytics cookies, on the website or in the app, and nobody tracks you from one website to another because you visited us.
- The website sets no cookies. It only stores in your browser the preferences you choose (theme, language and how to view the chart).
- The app sets one cookie when you log in, so your session stays open while you use it.
- Only two things need your permission, both in the app: recording the screen when it fails and measuring its performance. Without your permission, neither is done.
Who is responsible
PITIKLINI SOLUTION SL (Pitiklini). Its full details are in the Legal notice. You can write to us at soporte@pitiklini.com.
What cookies and browser storage are
A cookie is a small file a website stores in your browser, which the browser sends back to it on each visit. Local storage and session storage are similar: they keep data in your browser that the website can read later. What is in local storage stays until it is deleted; what is in session storage, until you close the tab. The law treats everything stored on or read from your device the same way, whether it is a cookie or not, so we list it all here.
What the public website stores
The website is the part of pitiklini.com you can see without logging in: the home page, markets, coin profiles, products, help and the legal texts.
| Name (type) | What for | Who uses it | How long it lasts | Does it need your permission? |
|---|---|---|---|---|
pitiklini-tema (local storage) |
Remembering the theme you choose: light, dark or your device's | Pitiklini | Until you change the theme or clear the site's data | No: it is a preference you choose |
pitiklini-velas-invertidas (local storage) |
Remembering how you want to see the colours of the chart candles | Pitiklini | Until you change it or clear the site's data | No: it is a preference you choose |
i18nextLng (local storage) |
Remembering the language of the pages you visit (Spanish or English), so the app opens in the same one | Pitiklini | Until you change language or clear the site's data | No: it is the language you choose by visiting one version or the other |
| Error report (no storage) | If a page fails, sending a technical report of the error so we can fix it. It stores nothing on your device and does not send your IP | Sentry, on Pitiklini's behalf | Nothing on your device | No: it is necessary for the website to work |
What the app stores
The app is the part of pitiklini.com where you log in to trade.
| Name (type) | What for | Who uses it | How long it lasts | Does it need your permission? |
|---|---|---|---|---|
__Host-pitiklini-sesion (cookie) |
Keeping your session open while you use the app. It is only sent to pitiklini.com, over an encrypted connection, and the page's code cannot read it | Pitiklini | Until you log out or close the browser; the session also expires if you do not use it for a while | No: it is necessary for the service you ask for |
pitiklini-consentimiento (local storage) |
Remembering what you have allowed: screen recording, performance measurement, both or neither | Pitiklini | Until you change your choice or clear the site's data | No: it stores your choice |
sentryReplaySession (session storage) |
Only if you allow it: a random identifier of the screen recording when the app fails | Sentry, on Pitiklini's behalf | Until you close the tab | Yes |
| Performance measurement (no storage) | Only if you allow it: measuring how long screens take to load and respond, and anonymously counting the sessions of each version. To link each measurement, it adds two technical headers (sentry-trace and baggage) to requests to our server |
Sentry, on Pitiklini's behalf | Nothing on your device | Yes |
pitiklini-app:recarga-por-version-nueva (session storage) |
Stopping the app from reloading endlessly if it fails to load right after an update | Pitiklini | Until you close the tab | No: it is necessary for the app to work |
pitiklini-tema and i18nextLng (local storage) |
The same as on the website: your theme and your language | Pitiklini | As on the website | No |
| Error report (no storage) | As on the website | Sentry, on Pitiklini's behalf | Nothing on your device | No |
While the previous app is still in use, it also stores in your browser:
| Name (type) | What for | How long it lasts | Does it need your permission? |
|---|---|---|---|
user_token, socketToken, socket_token, tfa_status, preAuthToken, resendAfter, PTKToken and withdraw_status (session and local storage) |
Keeping your session, logging in with two-step verification and the steps of a withdrawal | Until you log out or close the tab | No: they are necessary for the service you ask for |
useremail and user_email (session and local storage) |
Remembering your email while you sign up and log in | Until you log out or close the tab | No: they are necessary for the service you ask for |
theme, tradeTheme, lang, i18nextLng, sidebar-collapsed, showBalance and walletConn (local storage) |
Remembering your screen preferences | Until you change them or clear the site's data | No: they are preferences |
Price chart settings (tvlocalstorage.available and keys starting with tradingview.) |
Remembering how you leave the chart | Until you clear the site's data | No: it is a preference |
The previous app also requests typefaces, styles and icons from jsDelivr, cdnfonts and Font Awesome, and prices from CryptoCompare when you post a P2P ad. They store nothing in your browser, but they receive your IP address, as any website you visit does. The new app does not use them.
What we only do with your permission
Two things, both in the app and each with its own box:
- Recording the screen when it fails. For some failures, a recording of the screen from the minute before the error is sent to Sentry, with all text, everything you type and all images masked before they leave your device. It is used to understand and fix the failure.
- Measuring performance. How long screens take to load and respond, and an anonymous count of sessions for each version, are sent to Sentry even when nothing fails. It is used to see what is slow and fix it.
How the permission works:
- Only what you accept in the app is done, where accepting and refusing are offered with equal prominence. Until you accept, nothing is done or stored for it.
- If you say no, everything works the same.
- If you accept, you will be able to withdraw it at any time in the app's privacy settings, as easily as you gave it.
- Your answer is valid for 24 months at most: after that we will ask you again.
Nothing else in these tables needs your permission, because it is necessary to provide the service you ask for or it stores a preference you choose (LSSI, Article 22(2)).
Third parties involved
- Sentry (Functional Software, Inc.) receives error reports and, with your permission, recordings and performance measurements, on Pitiklini's behalf and only for that purpose. The data is in the European Union (Frankfurt). More detail in the Privacy policy.
- The service provider shows your identity verification and some payments on its own screen: its own cookie policy applies there.
- No social network or advertising company places or reads anything on your device through Pitiklini.
How to change your choice or delete this data
- Screen recording and performance measurement, in the app's privacy settings, if you accepted them.
- Theme and language, with their selectors, in the website header.
- Everything else, by clearing the site's data in your browser. Each browser's help explains how: Chrome, Firefox, Safari and Edge. If you do, you will lose your preferences and your session will be closed.
Your personal data
How we process the data resulting from all this (error reports, recordings, measurements or your session), on what legal basis, how long we keep it and how to exercise your rights is set out in the Privacy policy.
Changes to this policy
If we add or remove anything from these tables, we publish a new version with its date and a summary of what changes; earlier versions remain available at the bottom of this page. If anything new needs your permission, we will ask for it before using it.
Contact
For any question about this policy, write to us at soporte@pitiklini.com.
Versions of this document
Each change is published as a new version, with the date it takes effect. Previous versions are kept exactly as they were published.
Version 5 · · current
The app no longer records the screen when a failure occurs or measures its performance, so it no longer asks whether you accept them: nothing described in this policy requires your consent. The choice you stored about those two uses, the recording identifier and the performance measurement are removed from the tables; the app deletes anything left of them from your browser the next time you open it. Error reports are unchanged.
Two cookies that the app sets when you log in are added, neither of which requires your consent: one that recognises your browser so that we can alert you by email if someone logs in to your Account from a new one, which cannot be used to log in and does not skip any verification step, and one with no data that tells the website that you are logged in, so that its header shows you the way to your account. The preferences stored by the app are also added: the collapsed sidebar, hiding balances and those of Trade. And, if you clear the site data, at your next login we will alert you as if you were logging in from a new browser.
It is clarified that Sentry receives the IP address with each error report, although it is configured not to store it, and it is explained that visits to the website are counted with our own server logs, without storing or reading anything in your browser.
Drafting review: formal register, defined terms and a clearer presentation of who provides each service. Rights and obligations do not change.
Version 1 ·
First published version.