Referral program terms

PITIKLINI SOLUTION SL ("Pitiklini", "we", "us" or "our"), owner of the Pitiklini brand and of the pitiklini.com website and the Pitiklini app (together, the "Platform"), runs the "Invite your friends" referral program (the "Program"), a Pitiklini promotion. These terms are addressed to anyone who holds a user account on the Platform (the "Account"), whom we refer to as "you", and apply together with the Terms and conditions.

You accept these terms when you activate your link to invite or when you use an invitation code.

Summary

• Who invites. A customer with a verified identity who activates their link in the app.
• Who is invited. A person who creates their Account with the code of whoever invites them, or who adds it later, within their deadline.
• What they have to do. The invited person verifies their identity and deposits the minimum within their deadline.
• What you get. Each of you gets the amount in euros in force when the code was applied, to your balance and after a waiting period.
• The figures in force (the amounts, the minimum deposit, the deadlines, the waiting period, the caps and the countries that do not take part) are published on the Program page, on the website and in the app, next to each figure.

Who runs the Program

It is run and paid for by PITIKLINI SOLUTION SL, with tax ID B19842756 and registered office at Calle La Alhóndiga, 23, 38410 Los Realejos (Tenerife). Rewards are credited in euros to your Platform balance, the same one your deposits go to.

Who can take part

To invite, you need:

• an open, unlocked Account, with your identity verified by DEPASIFY S.L. (the "Provider");
• to activate your link in the app, accepting these terms;
• to reside in a country that takes part in the Program.

To be invited, you need:

• to be a new customer: apply the code when you create your Account, or later, before your first deposit and within the deadline set out below;
• to reside in a country that takes part in the Program.

Residents of the countries published as excluded next to the conditions do not take part.

How to invite

• Each person who invites has their own link, code and QR code in the app.
• Whoever receives your link or code will see your Platform alias, so they know who is inviting them.
• You can ask for a new code. The previous one stops working, and the invitations already made with it still count.
• The Platform does not send invitations on your behalf. You share them, with the text the app suggests or with your own.

The Program is for inviting people you know, not for recruiting customers at scale or as a professional activity. You may not:

• advertise your link or code in paid advertising, or post it on coupon, discount or prize websites;
• send it in mass mailings or to people who have not asked for it;
• offer money, gifts or part of the reward in exchange for using it;
• present yourself as Pitiklini or as someone acting on its behalf.

If these rules are broken, we may withdraw the code and cancel the rewards that result from the breach.

How a code is applied

• When you create your Account, in the invitation code field. If you arrive through a link, the field is filled in, and you decide whether to use it: you can change it or remove it.
• Later, from the app, if you signed up without a code: as long as you have not made any deposit and within the number of days published, counted from when your identity is verified.
• By using a code, you accept these terms. Who invited you is fixed from that moment and cannot be changed.
• Each invitation gets the conditions in force when the code is applied, even if they change afterwards.

What the invited person has to do

Within the deadline published, counted from when the code is applied:

1. Verify their identity with the Provider.
2. Deposit at least the published minimum, in one go or in several. Whatever is credited to their Account through any of the Platform's deposit methods counts. A deposit in crypto-assets is valued in euros at the price when it is credited. A transfer from another user, a peer-to-peer (P2P) purchase or a Program reward does not count, and a deposit that is reversed stops counting.
3. If so published, also buy, sell or convert crypto-assets for at least the amount stated. Peer-to-peer (P2P) trades do not count.

If the deadline ends without this being done, the invitation does not earn a reward.

What you get and when

• The invited person gets the amount published for them, if any.
• The person who invites gets theirs for each friend who meets the conditions, or for each group of friends who do, if so published.
• After a waiting period, counted from when the conditions are met. The waiting period is there to check that the deposit is not reversed, for example through a card chargeback or a returned transfer. During the waiting period, the invited person can use or withdraw what they deposited: that does not cancel anything.
• In euros, to your Platform balance. What is credited is yours, and you can use it or withdraw it like the rest of your balance.
• We may review a reward before crediting it, to prevent fraud, and the review may extend the waiting period. In any case, a reward that is not canceled is credited no later than three months after the conditions are met.
• If your Account is locked, the reward is not credited while it stays locked: our team reviews it.
• We let you know in your Account when it is credited and, unless you have turned it off in your notifications, by email.

Caps and budget

• The person who invites has a cap on the number of rewards and another on the amount per calendar year, published with the conditions. On reaching either of them, they stop getting rewards that year, and their friends keep getting theirs.
• The Program has a budget each month. If it runs out, the Program is paused until the following month: new codes are not accepted, and the invitations already applied keep their conditions and are paid.

When there is no reward

The following do not earn a reward:

• using your own code, or that of another Account of the same person;
• having several Accounts, or Accounts linked to each other, to be paid more than once;
• the deposit used to meet the conditions being reversed;
• the Account of the person receiving it being closed before it is credited;
• getting it through a channel that is not allowed, or any other use contrary to these terms or to the Terms and conditions.

If the invited person closes their Account before the rewards are credited, both rewards of that invitation are canceled.

To detect this, we compare some details of the two Accounts, such as the network they sign up from, their identity, their payment method or their email, and how many invitations are applied in a short time. If a reward is canceled, we will tell you with its general reason, and you can complain about it: a person will review it.

Recovery of what was credited

If a reward already credited turns out not to be due, because the deposit is later reversed or it is found that these terms were not met, we may recover its amount from your balance, as far as it covers. We will tell you with its general reason.

What each person sees

• The person who invites sees, for each invited person, only their masked alias (the first two letters), the date and whether their invitation is in progress, achieved or not met, and their own reward for it. They never see their identity, their details or their amounts.
• The invited person sees the alias of whoever invited them, what they still have to do, their deadline and their reward.
• The invited person knows this before using the code. They can object at any time, from the app, to the person who invited them seeing their progress: from then on, that person will only see the date. To undo it, they can write to us.

Taxes

Rewards may have tax consequences for whoever receives them, under the rules of their country of residence. Pitiklini does not withhold tax on them. It is up to you to declare them where applicable.

Duration, changes and termination

• The Program lasts as long as it is published.
• We may change its figures and its conditions, or end it, because of changes in the law, in the Provider's services or in the cost of the Program, to prevent fraud or to end the promotion. We will publish it on the Program page at least fifteen calendar days in advance, unless the law or a fraud requires applying it sooner.
• The pause for the monthly budget is not a change to these terms: it is the one explained above.
• A change does not affect invitations already applied: they keep their conditions, and what has been earned is paid.
• Each version of these terms is published with its date, and the previous ones remain available. If there is a new version, the app will ask you to accept it before you keep inviting.

Personal data

The Program's data (the codes, who invited whom, the progress of each invitation, the rewards and the fraud checks) is processed as explained in the Privacy policy, which also sets out your rights and how to exercise them.

Questions and complaints

For any question about the Program, you can write to us at soporte@pitiklini.com. If you disagree with a decision about an invitation or a reward, you can file a complaint on the complaints page, which explains the procedure and the deadlines.